We have an 80% butterfly survival guarantee for Live Butterflies, Chrysalis and Caterpillers and a 100% guarantee for ALL Kits! We offer refunds or exchanges if you let us know your critters didn't make it at TIME OF DELIVERY. You can exchange your product for store credit.

 

 

To be eligible for a refund you must show you did not leave the caterpillars in exposed sunlight- as stated in the instructions, that is very dangerous for them. 

To start a exchange, you can contact us at Jmzbutterflyfarm@gmail.comOnce the Exchange is accepted, we’ll get you a new Product Apon Availability. 

You can always contact us for any refund question at Jmzbutterflyfarm@gmail.com. And for Damages and issues for shipped products
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately we cannot accept returns or refunds for gift cards.